fbpx

Why Tech Support for Old People is qualified to do what we do.

For transparency and professionalism we at Tech Support for Old People (TS4OP) will be publishing the qualifications of each of our technology professionals.

Each one of our professionals are more than qualified to handle all of the services provided.

  1. Each professional has a minimum of 10 years of experience.
  2. Each professional has demonstrated an exceptional ability to provide remote support by communicating coherently and concisely.
  3. The minimum support capacity for each technician has to have been proven to be 100 users.
  4. Each technician has demonstrated compliance with our Bare Minimum Qualifications.
  5. Demonstrates an understanding of the configuration, installation, and support for all software in our Supported Software(s) List.
  6. Demonstrates an understanding of the configuration, installation, and support for all hardware in our Supported Hardware(s) List.

Technicians

Richard Parker


[https://www.linkedin.com/in/richard-parker-454b7237/]

 

Collaborative and detail-oriented Systems Administrator and Technical Analyst with 10+ years of experience ensuring operational readiness for all direct and collateral assets. Ready to lead and support diverse and innovative teams in planning, deployment, installation, administration, and maintenance of all systems for project evolution and growth.

 

Professional Experience


Known Global | Los Angeles, CA

Systems Administrator | July 2021 – Present 

                Manage the technical infrastructure for 300+ users in a mixed Mac and Windows environment, acquiring and maintaining advanced knowledge on devices, servers, storage nodes/clusters, and render hardware

                Leverage technical and subject-matter expertise for Azure infrastructure to include Virtual Machines, Virtual Desktops (Azure VDI), and Active Directory, collaborating with 15 team members on troubleshooting

                Perform upgrades to infrastructure to include domain controllers and ESXi upgrades while implementing Windows deployment services for laptop upgrades, scheduling necessary maintenance while embracing expansion

                Create a suite of PowerShell scripts to import data from internal HR databases to Slack and Google Suite, seeking opportunities to implement process improvements while informing annual budget decisions for leadership

 

Generic Network Systems | Los Angeles, CA

Windows Systems Administrator | September 2019 – May 2021

                Served and supported 160+ clients by performing daily maintenance, upgrades, patching, backups, and cloud migrations for Windows infrastructure, boosting processes and protocols to position for new technologies

                Administered migration from Citrix-based remote hosts to Azure VDI hosts during onset of pandemic, supporting backup, disaster recovery, and archival processes 100% for critical data

                Created PowerShell scripts to gather security vulnerability information to inform patch levels and policies and provide cyber reports while developing and operating procedures for migrating large volumes of data

 

AC Martin Group | Los Angeles, CA

Help Desk Analyst II | January 2019 – August 2019 

                Implemented disaster recovery system and Windows upgrades for all critical infrastructure for an organization of 100+ users, utilizing basic knowledge of network technology and communication principles

                Migrated company Exchange to Office 365 while performing daily Help Desk operations for three locations, maintaining troubleshooting, monitoring, and security procedures

                Performed upgrade from analog Shoretel to digital Mitel softphones, adapting to changing technical environments

 

Nbbj Architects | Los Angeles, CA

Client Services Technician | August 2016 – December 2018

      Managed equipment, inventory, and recycling of technical assets for a company of 160+ associates, three offices

      Provided technical scoping needs for expansion project, building out and outfitting 3 new conference rooms

      Oversaw 200+ laptop endpoints, performing daily repairs, upgrades and refreshes as needed for 100% support

 

Core Competencies


Systems Engineering, IT, Cloud Engineering, Infrastructure, Planning, Public Speaking, Training, Programming, Networking, Written and Verbal Communication, Documentation, Enterprise, Installation, Configuration, Cybersecurity

 

Technical Skills


Azure VDI, Azure Active Directory, Windows Server, Linux, PowerShell, Mac, ESXi, Slack, Google Suite, Citrix, Office 365, Shoretel, Mitel

 

Education/Certifications


(DNF) in Computer Engineering Coursework, California State University Northridge (2011 – Eventually)

 

Certificate in Azure Data Fundamentals, Microsoft – https://www.credly.com/badges/cddc4494-e551-4fbd-8711-dbf86e0f7474/public_url

 

Certificate for Azure Administration Associate, Microsoft – https://www.credly.com/badges/05257195-745a-42c2-b5da-b027020a5e0d/public_url